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Terms and Conditions

User Agreement:This User Agreement constitutes a binding contract between you, the User, and India Easy Trip Pvt. Ltd. with regard to the use of various services that are provided by India Easy Trip Pvt. Ltd. Please read these terms & conditions and our general information carefully before your tour booking with us. India Easy Trip Private Limited is a company incorporated under the laws of India, with its principal office at Near Narayani Shila Temple, Opp Fire Brigade, Devpura (Mayapur), Haridwar – 249401, Uttarakhand, India, provides various travel related services through its Website (www.indiaeasytrip.com) & retail outlet at head office. Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement. If the User does not agree with any part of such terms, conditions and notices, the User must not avail our Services. Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or house rules. India Easy Trip Pvt Ltd reserves the right not to accept any order placed by the User through the Website without assigning any reason thereof. Any contract to provide any service by us is not complete until full money towards the service is received from the User and accepted by India Easy Trip Pvt Ltd.

Making a Booking

To make a booking you may email or call our team directly. Our consultants will help you to select the travel arrangements that you require and will offer you a price for these arrangements. Your booking with India Easy Trip Pvt Ltd is confirmed when we have received your advance payment for the arrangements that you have confirmed by email or by phone with our staff. If you are making a booking for more than one person, the person confirming the booking must have the consent of other accompanying guests to make the booking on their behalf and this person will be responsible for all payments for all guests travelling on the booking. For the purposes of our booking conditions "you" means the individual making the booking and all members of the party travelling with them. We make every reasonable effort to ensure that any written or oral instructions provided to us are accurately reflected in the documentation we provide to our clients and on which a booking is based. Please check the information we send you to ensure that it is accurate and reflects the instructions you have given us. We cannot be responsible for any errors that may result from an inaccuracy in our documentation that is not notified to us by email within 10 days of it being sent to you and on which you may book your arrangements or amend them.

Rates

The rates for your programme will be based upon our published tariff. Once you have made a booking with India Easy Trip Pvt Ltd and paid your deposit there will be no change to your price except where the Government of India impose any new taxes on travel and travel suppliers or changes fuel rates and such a change is greater than 2% of your total arrangements booked with the company.

Payment

Payment may be made for your holiday by credit/debit card or by wire transfer to our bank, 100% of the total booking cost is to be paid at the time of confirmation of your reservation. No reservation is deemed to be confirmed until such time as full payment has been received by the company, Non receipt of final payment by the due date will be treated as a cancellation and relevant cancellation charges will apply.

Insurance

India Easy Trip Pvt Ltd do not sell travel insurance and are unable to give advice on insurance policy content or efficacy. It is highly recommended that you purchase travel insurance at the time of your booking with your chosen insurance provider. India Easy Trip are unable to take responsibility for costs and liabilities that may result from your decision to travel without insurance, or insurance that may not be fully comprehensive for your needs.

About You – Medical Information and Special Requests

It is necessary for you to inform us about any medical condition, dietary requirement or special requirements that may have a significant or material impact on your ability to enjoy your booked arrangements. These should be advised to us at the time of booking and whilst we may be able to accommodate special requests and requirements we cannot be responsible for any loss of enjoyment that may arise from your failure to communicate these issues at the time of booking. Some of the areas in which operate are very remote, with limited medical facilities and as such we reserve the right to refuse a booking where a medical condition may impair your ability to enjoy or fulfill your travel arrangements. India Easy Trip will not be responsible for any curtailment or amendment to travel arrangements that result from a medical condition either pre-existing or occurring during your travel arrangements. If you have any dietary requests our staff will normally be able to accommodate these but such requests are only our responsibility where we have confirmed to you in writing our ability to fulfill them.

Changes to Your Booking

Once you have booked your travel arrangements with us, changes you may wish to make to your booked arrangements after receipt of your deposit will be possible subject to any charges that may be made by our suppliers. Any change that requires an alteration of dates to any booking, including postponement may be treated as a cancellation and our cancellation policy applied depending upon the notice given prior to arrival.In the event that your arrangements need to be changed as a result of a missed, delayed or cancelled international or domestic airline flight, car or rail journey we will provide every assistance to you to make the required changes to your travel arrangements, but you will be responsible for the cost of such changes. Where your arrangements need to be changed, curtailed or abandoned due to circumstances beyond the control of India Easy Trip , including but not limited to acts of god, civil commotion, strikes, war, threat of war, terrorist activity either threatened or actual, natural or nuclear disaster and events beyond the reasonable control of India Easy Trip, we will, depending upon whether you are in the country or due to travel, either make alternate arrangements or offer you alternate travel arrangements where available. If such events occur whilst you are already travelling in India the costs of such arrangements will be borne by you. India Easy Trip is regrettably unable to pay compensation or take responsibility for any costs, losses and liabilities that may result from such events, where they affect the ability of India Easy Trip to promptly and efficiently deliver its contracted arrangements to you or such events give rise to personal loss, distress, injury, or death.

Contract

A binding contract exists between you and India Easy Trip Pvt Ltd once you have accepted our terms and conditions and paid your deposit. The laws of the Republic of India will apply to this contract and to any dispute or claim which arises from it. Any dispute of claim that may arise will be exclusively dealt with by the court of Haridwar, Uttarakhand, India. We reserve the right to change our booking conditions and general travel information from time to time as published on our website. You will not be exempt from any terms and conditions unless specifically agreed with us in writing.

Refund & Cancellation Policy

Bookings cancelled after confirmation and payment of deposit will incur cancellation fees as a percentage of the total booking cost as follows, dependent upon the number of days prior to departure that arrangements are cancelled:

90-60 days prior to arrival - 100% refund, 59–30 days prior to arrival. - 80% refund, 29–15 days prior to arrival - 65% refund, 15 - 07 days prior to arrival - 50% refund 00- 07 days prior to arrival - No refund,

Payments will be refunded by net banking to the customer accounts within 10 working days after cancellation.

Travel Documents

It is your responsibility to ensure that you have the correct travel documents to enable you to travel to India. These may include but are not limited to, valid passport, flight tickets, correct visa for India and any other requirements that may from time to time be required. India Easy Trip Pvt Ltd will not be responsible for any alterations to travel arrangements that may arise from your failure to travel with the correct documentation. Non arrival in India as a result of incorrect documentation will be treated as a cancellation by the company.

Complaints and Problems

In the event that you have any reason to complain or experience any problems with your travel arrangements whilst you are in India you must immediately inform your file handler in our company or one of our staff, so that we can attend to any service issue that may arise and promptly rectify it. If you wish to complain about an aspect of our service after the tour this should be communicated to us in writing within 21 days of your departure. Where any complaint arises from services not wholly owned or operated by India Easy Trip Pvt Ltd we will use our best endeavours to address the issue with the relevant supplier during your tour with India Easy Trip Pvt Ltd. However India Easy Trip is unable to accept responsibility or liability for failures and omissions of its suppliers where it neither owns, manages or controls such suppliers. We do however exercise care and attention when selecting and promoting the services of third parties to support your travel arrangements. However any assistance provided by India Easy Trip Pvt Ltd in resolving a complaint in relation to any arrangements provided by suppliers to India Easy Trip Pvt Ltd is provided on a goodwill basis and in its capacity as agent for such suppliers.

Privacy Policy

India Easy Trip Pvt Ltd respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites. With specific reference to booking/e-commerce transactions, India Easy Trip Pvt Ltd collects the following personal sensitive information from you while transacting through India Easy Trip Pvt Ltd such as Name, Sex, Phone Number, Address, Credit Card details, Date of birth in case of a child. Customer name, address, phone number, traveller's name and age are shared with applicable service providers like the airlines, hotels, guides, drivers etc., for the purpose of reservation and booking the services for the customer/traveller. Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by India Easy Trip Pvt Ltd. Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user "opts-out" of such use. If you choose not to share this information, you can still visit the Yatra website, but you may be unable to access certain options, offers and services.

Behaviour

When you book and travel with India Easy Trip Pvt Ltd, you accept full responsibility for any damage or loss caused by you or any member of your party to our properties, equipment, staff and vehicles and those of our suppliers. Full payment for any such damage or loss must be paid to India Easy Trip Pvt Ltd or its suppliers upon request. India Easy Trip Pvt Ltd reserve the right to terminate your stay or that of any person travelling with you due to threatening behavior, moral turpitude or conduct which in India Easy Trip Pvt Ltd's reasonable opinion justifies termination of your travel arrangements and in the event of such termination no refunds will be given. India Easy Trip Pvt Ltd will not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Governing Law

This agreement and each terms & condition shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Haridwar, Uttarakhand.
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